cd11's Privacy Policy
cd11 places the highest importance on protecting your personal information. This policy describes how your data is collected, used, and securely stored.
Policy Introduction
Introduction and Applicability
cd11 ("we", "our", or "the platform") operates a safe and reliable online gaming and betting platform for players in Bangladesh. This privacy policy ("policy") describes how cd11 collects, processes, stores, and protects the personal information of users of our website cd11.cam.
When you register, log in, or use our services on cd11, you agree to the terms of this privacy policy. If you do not agree, please refrain from using our platform and contact our support team.
Important: This privacy policy applies only to the cd11.cam website. We are not responsible for the privacy practices of third-party websites or services.
Information Collection
What Types of Information We Collect
cd11 collects only the information that is necessary to provide our services properly. The information collected is listed below:
- Identity Information: Full name, date of birth, national ID number (where applicable), and documents relevant to age verification.
- Contact Information: Email address, mobile number, and current address.
- Account Information: Username, password (in encrypted form), and security question answers.
- Financial Information: bKash, Nagad, Rocket, or Upay account details, transaction history, and deposit and withdrawal records.
- Activity Information: Gaming history, betting patterns, session duration, and preferred game categories.
- Technical Information: IP address, browser version, operating system, device ID, and cookie-related data.
How We Collect Information
We collect information in the following ways:
- Direct Collection: From registration forms, identity verification processes (KYC), and communications through customer support.
- Automated Collection: Through cookies, log files, and web beacons during website browsing.
- From Third Parties: Through identity verification agencies, fraud prevention services, and payment processors.
We always maintain transparency in how we collect your data. If any new data collection method is introduced, we will notify you in advance.
Use of Information
How Your Information Is Used
cd11 uses collected information only for specific and lawful purposes. The main reasons we use your information are:
- Account Management: Creating, verifying, and maintaining your account and ensuring secure login.
- Service Delivery: Properly operating gaming, betting, and transaction services.
- Financial Transactions: Processing deposits and withdrawals through bKash, Nagad, Rocket, and Upay.
- Security and Fraud Prevention: Detecting suspicious activity and ensuring account security.
- Age Verification: Confirming that the platform is used only by those aged 21 or above.
- Responsible Gaming: Identifying excessive gaming patterns and providing necessary support.
- Customer Support: Using your information to resolve issues, review complaints, and provide assistance.
- Legal Compliance: Storing and providing information in accordance with applicable laws and regulations.
- Communications: Sending promotional offers, bonus updates, and important notifications (with your consent).
Marketing Communications
With your consent, cd11 may send you promotional emails or messages. These may include special bonus offers, tournament notifications, new game launches, and platform updates.
You can opt out of marketing communications at any time — by clicking the "unsubscribe" link in an email or by contacting us at [email protected]. Even if you opt out of marketing, important notifications related to your account will continue to be sent.
Information Sharing
Who Your Information Is Shared With
cd11 never sells your personal information to third parties. However, in certain circumstances we may share limited information:
- Payment Processors: Limited financial information necessary to complete transactions through bKash, Nagad, Rocket, and Upay.
- Identity Verification Services: With trusted verification providers to complete the KYC (Know Your Customer) process.
- Technology Service Providers: With technology partners for cloud hosting, cybersecurity, and platform operations — who are bound by strict confidentiality agreements.
- Game Providers: With game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe to ensure gaming services.
- Legal Authorities: With relevant authorities in cases of court orders, investigations, or legal obligations.
Our Commitment: We never sell or rent your personal information to advertisers or any other third party for commercial purposes.
Cookie Policy
Cookies and Tracking Technologies
The cd11 website uses cookies to improve your browsing experience and ensure platform functionality. Cookies are small text files stored in your browser.
The types of cookies we use:
- Essential Cookies: Required for core platform functionality — login sessions, security tokens, and so on.
- Functionality Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Statistical data collected to understand website usage.
Cookies can be disabled from your browser settings, though this may limit some website functionality.
Data Protection and Storage
Data Protection Measures
cd11 applies industry-standard technical and organizational measures to protect your information:
- SSL Encryption: All data transfers are secured with 256-bit SSL/TLS encryption.
- Password Hashing: Your password is stored using industry-standard hashing algorithms — never in plain text.
- Two-Factor Authentication: Two-factor security is available to prevent unauthorized access to your account.
- Regular Security Audits: Vulnerability assessments are regularly conducted by independent security experts.
- Limited Access: Only authorized staff can access your information on a need-to-know basis.
- Data Backup: Regular backups are stored on secure servers.
Security Breach: In the event of a cyberattack or data breach, we will notify the relevant authorities and inform affected users as quickly as possible.
Data Retention Period
cd11 retains your information for as long as necessary. The criteria for determining retention periods are:
- Information for active accounts is retained for as long as the account remains open.
- Information required to meet legal obligations after account closure is retained for the legally specified period.
- Financial transaction records are retained for an extended period in accordance with regulatory guidelines.
- Once the required period has ended, information is securely deleted or anonymized.
Your Rights
Your Rights Regarding Your Information
As an account holder at cd11, you have the following rights:
- Right of Access: The right to know what information we hold about you and to receive a copy.
- Right to Rectification: The right to correct any inaccuracies in your personal information.
- Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
- Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
- Right to Portability: The right to receive your information in a structured format.
- Right to Object: The right to object to the use of your information for specific purposes.
To exercise these rights, email us at [email protected]. We will process your request within a reasonable timeframe.
Account Closure and Data Deletion
If you wish to close your account on cd11, please contact our customer support team via live chat or email. After account closure:
- Any active balance will first be returned to your registered mobile banking account.
- All ongoing bets or games will be settled.
- Information required to meet legal obligations will be retained for the specified period.
- Marketing communications will be stopped immediately.
Minor Protection and Responsible Gaming
Protection of Minors' Information
cd11 is for those aged 21 or above only. We do not knowingly collect any information from minors. We apply age verification measures during the registration process.
If we are informed that a minor's information has been collected by mistake, we will immediately close that account and delete the relevant information. If parents suspect their child is using cd11, please contact us immediately at [email protected].
Responsible Gaming and Data Use
cd11 is committed to promoting responsible gaming. For this purpose, we may analyze data on your gaming behavior in order to:
- Identify signs of excessive gaming or gambling addiction.
- Suggest self-exclusion or limit-setting where needed.
- Provide links to supportive information and resources.
To learn more about responsible gaming, visit our Responsible Gaming page.
Policy Changes
Privacy Policy Updates
cd11 may update this privacy policy from time to time. Reasons for changes may include:
- Changes in laws and regulations.
- Improvements to our services or technology.
- Introduction of new data processing activities.
- Improvements based on user feedback and suggestions.
For significant changes, we will send a notification to your registered email and clearly announce it on the website. Continuing to use the platform after changes have been made will be considered as your acceptance of the updated policy.
Review Updates: We recommend that you visit this page regularly to stay informed about the latest privacy policy.
Contact Us
Privacy-Related Inquiries
If you have any questions about this privacy policy, wish to access, correct, or delete your information, or want to submit any privacy-related complaint, please contact us:
Email
[email protected]
Live Chat
24/7 support in Bengali — through the live chat option on the website.
Response Time
General inquiries — within 24 hours on business days. Urgent matters — immediate assistance via live chat.
Also read our other pages related to this privacy policy: Terms and Conditions and Responsible Gaming.