cd11 Terms and Conditions

1. Definitions and Introduction

The following terms used in this document have defined meanings. "cd11" or "Platform" refers to the cd11.cam website and all services connected to it. "User" or "Member" refers to any person registered on cd11. "Terms" refers to this entire document.

cd11 operates a safe and reliable online gaming and sports betting platform for players in Bangladesh. These terms and conditions form a binding legal agreement between the user and cd11. By accessing the platform, creating an account, or using any service, the user is automatically considered to have accepted these terms.

These terms are effective according to Bangladesh Standard Time (BST, UTC+6). cd11 reserves the right to change these terms at any time without prior notice, however for important changes an effort will be made to notify registered email addresses.

2. Eligibility and Registration

To open an account and play on cd11, users must meet the following eligibility requirements:

• Age must be 21 years or older. cd11 strictly prohibits gaming by minors.
• A valid national identity card or passport is required.
• A valid mobile number and email address are required.
• Each person may open only one account. Creating multiple accounts is strictly prohibited.
• The account must be operated in your own name and with your own funds — not on behalf of another person or as a proxy.

2.1 Registration Process

Providing accurate and truthful information at the time of registration is mandatory. cd11 reserves the right to cancel an account and forfeit all balances if false or misleading information is provided. To change information after registration, please contact the support team.

3. Account Management and Security

The security of the account is entirely the responsibility of the user. Keeping the password confidential and using a strong password is mandatory. Sharing your login details with anyone else is strictly prohibited.

• Any unauthorised access to the account or suspicious activity must be reported immediately to [email protected].
• Always log out after using a shared device or public Wi-Fi.
• cd11 will never ask for your password by phone or SMS — treat any such request as phishing.
• If an account has been sufficiently inactive (no transactions for more than 90 days), cd11 may suspend the account.

cd11 keeps your data secure through SSL encryption and modern security measures. However, the user is responsible for the security of their own device.

4. Deposit and Withdrawal Policy

cd11 currently supports the following payment methods in Bangladesh: bKash, Nagad, Rocket, Upay. All transactions are carried out in Bangladeshi Taka (BDT / ৳).

4.1 Deposit Rules

When making a deposit, you must use a mobile banking account registered in your own name. Deposits from third-party accounts are prohibited and such transactions may be cancelled without a refund.

4.2 Withdrawal Rules

The wagering requirements of any active bonus must be completed before submitting a withdrawal request. Withdrawals are generally processed within 1 hour, but may take longer if additional verification is required. Withdrawals must be made using the same method as the deposit.

5. Bonus and Promotion Terms

cd11 offers various types of bonuses. Each bonus has specific terms and conditions that must be read before accepting the bonus.

5.1 Welcome Bonus

For new members, cd11 offers a 200% bonus on the first deposit up to a maximum of ৳15,000. The wagering requirement for this bonus is 15 times (15x) the original bonus amount.

• The bonus applies to the first deposit only.
• After accepting the bonus, the wagering requirement must be met within a specified time limit.
• If a withdrawal is requested before the wagering requirement is met, the bonus will be cancelled.
• Wagering requirements also apply to winnings earned from the bonus.

5.2 VIP Program

cd11's VIP program has three tiers. Benefits increase as you move to a higher tier:

• Bronze: Maximum weekly cashback of 0.3%.
• Silver: Maximum weekly cashback of 0.5%.
• Gold: Maximum weekly cashback of 0.8%.

VIP tier status is determined based on gaming activity and overall participation. cd11 reserves the right to change the terms of VIP benefits.

5.3 General Bonus Policy

• A user may participate in a promotion only once.
• Bonuses cannot be converted to cash or transferred.
• cd11 reserves the right to change or cancel bonus offers at any time.
• If bonus abuse is suspected, cd11 may investigate the account and cancel the bonus.

6. Betting and Gaming Rules

cd11 provides sports betting, live casino, slot games and other gaming services. Each game has its own rules which should be read before starting the game.

6.1 Sports Betting

• Bet acceptance is entirely at cd11's discretion.
• Bets can be placed on various sports including cricket, football and American football.
• If an event is cancelled or incomplete, bets will be refunded (subject to company policy).
• If incorrect odds are displayed due to a technical error, cd11 reserves the right to cancel the relevant bets.
• Placing bets on both sides of the same event (arbitrage) is prohibited.

6.2 Casino and Slot Games

• All games are operated using Random Number Generator (RNG) technology and fair play is ensured.
• If the internet connection is lost during a game, the server record will be considered final.
• cd11's decision on casino game results is final.

7. Prohibited Activities

The following activities are strictly prohibited on the cd11 platform. Breaching these prohibitions may result in immediate account cancellation and forfeiture of all funds:

• Creating or operating multiple accounts.
• Providing false or fraudulent information.
• Attempting to hack the system, software or algorithms.
• Bonus abuse — such as using multiple identities to obtain bonuses.
• Using the platform to launder money or conceal the source of illegal funds.
• Attempting to access another user's account.
• Operating an account on behalf of a minor.
• Using bots or automated software for a competitive advantage against cd11.

8. Limitation of Liability

cd11 provides an entertainment service. cd11's liability is limited in the following areas:

• Technical issues: cd11 is not liable for server outages, network problems or disruption to third-party services.
• Gaming losses: cd11 will not provide compensation for financial losses resulting from game outcomes.
• Third parties: cd11 is not liable for the actions of payment providers or game software providers.
• Cyber attacks: cd11's liability is limited in the event of data breaches or service disruption caused by external cyber attacks.

cd11 always strives to provide the best service. However, if the service is unavailable for any reason, users may not claim compensation.

9. Account Closure and Suspension

cd11 reserves the right to close or suspend an account in the following circumstances:

• In the event of a breach of these terms and conditions.
• If fraud or suspicious activity is detected.
• If correct verification information is not provided.
• At the user's own request (as part of self-exclusion or responsible gaming measures).
• In the event of prolonged inactivity.

9.1 Closure at User Request

A user may request account closure at any time by emailing [email protected]. It is the user's responsibility to withdraw their balance before closure. Re-registration after an account is closed requires cd11's approval.

9.2 Closure by cd11

If an account is closed by cd11, any legitimate balance (if applicable) will be returned, however bonus-related amounts may be forfeited. The user may appeal this decision through the designated complaints process.

10. Privacy and Personal Data

cd11 treats user privacy with the highest importance. For detailed information about the collection, storage, and processing of personal data, please read our Privacy Policy.

In brief, cd11:

• Does not sell your information to third parties.
• Uses information to improve services and for security purposes.
• May share information with authorities when legally required.
• Keeps information secure using SSL encryption.

Please also see the Privacy Policy for information about cookie usage. By using cd11, you consent to the use of cookies.

11. Dispute Resolution

If any dispute arises between cd11 and a user, an amicable resolution will be attempted first.

11.1 Complaint Submission Process

1. Send complaints by email to [email protected].
2. In your complaint, clearly state the description of the issue, the date and time, and the relevant transaction ID (if applicable).
3. cd11 will provide an initial response within 5 business days.
4. Complex cases may require additional time for a full investigation.

11.2 Final Decision

For game outcomes, bet calculations, and technical matters, cd11's server logs will be considered the final evidence. cd11's decision is final and binding. Users are using the platform with acceptance of this condition.

12. Changes to Terms and Their Effect

cd11 reserves the right to partially or fully amend these terms and conditions at any time. Changes will take effect as soon as they are published on this page. For significant changes, advance notice will be sent to the registered email where possible.

If a user continues to use the platform after updated terms have been published, they will be considered to have accepted the updated terms. If you do not wish to accept the new terms, you must request closure of your account.

12.1 Severability Clause

If any part of these terms and conditions is deemed legally unenforceable, the remaining parts will remain fully in effect.

12.2 Entire Agreement

These terms and conditions, the Privacy Policy, and the Responsible Gaming Policy together form the entire agreement between cd11 and the user. No verbal or other written agreement supersedes these documents.

This document is written in Bengali and applies to players in Bangladesh. Last updated: January 2026. If you have any questions, contact us at [email protected] or use the 24/7 live chat.